CDR & Spreadsheets… 5 things to know!

Posted on November 15, 2020 in: CDR Reporting by: panicatthecisco

Cisco CDR Reporting & Call Analytics

Cisco Call Detail Records (CDR) have a lot of data, very overwhelming if you ask me, and I have over 12 years of Call Analytics experience.  A CDR is a comma delimited file that can easily be opened in a spreadsheet, but you’ll quickly realize how much data there isContinue Reading >

Measuring Cisco Collaboration User Adoption

Posted on September 18, 2020 in: CDR Reporting by: Variphy Team

So you successfully have your Cisco Unified Communications (UC)/Collaboration solution running smoothly now. You’ve migrated off your legacy PBX, managed to port over what users think is same internal dial plan, and have trained them on how to use most, if not all of, the features on that shiny newContinue Reading >

Be prepared in uncertain times with Variphy

Posted on March 10, 2020 in: CDR Reporting by: panicatthecisco

cdr reporting covid-19

Over the last few months we have noticed an increase in license upgrades, many of our customers are looking to expand their total supported device quantities. We’ve learned that this is primarily due to the unprecedented changes resulting from COVID-19 (Corona Virus Disease). In an attempt to minimize the spread ofContinue Reading >

With Variphy, day to day tasks become less stressful

Posted on November 12, 2019 in: CDR Reporting, Customer Reviews, UC Engineer Review by: vblogadmin

Alex Pop

Alex PopVoice and Video Collaboration EngineerBuffalo, New York I’ve been in the Information Technology field for over 15 years. While I’ve worn many different hats, the majority of my career has been focused on telephony. I have felt the struggles of designing, managing, and maintaining both small and large scale UnifiedContinue Reading >

Limitations of Cisco’s UCCX Reporting

Posted on August 15, 2019 in: UCCX Reporting by: Dan Schmitt

In Variphy’s new release version 12.0, comes expanded functionality to provide reporting capabilities for Cisco Unified Contact Center (UCCX). One may ask, “why focus on the new data”? Well, it’s simple. First, To provide extra view into a data set that Variphy has lacked in the past. Having a standaloneContinue Reading >

Unlimited CDR Data is in reach

Posted on July 8, 2019 in: CDR Reporting by: Phil Corbin

Cisco CAR Langoliers

Using Cisco CAR will only get you so far when it comes to getting a clear picture of what you need from your CUCM data. You also may not be in compliance with corporate policies. If you’ve ever been asked for a report like adoption, capacity utilization, sales activity, callContinue Reading >

April Fools’ Day

Posted on March 29, 2019 in: CDR Reporting by: panicatthecisco

With only one weekend until the funniest day of the year have you thought of what pranks you’ll be playing on your coworkers? With time running out I thought I’d share 3 of my favorite practical jokes. Variphy is not just serious analytics, we’re a complete stack! Use our softwareContinue Reading >

Gartner has listed Variphy as a leading Technology Provider for Unified Communications and Cisco UC Tools Solutions

Posted on September 9, 2018 in: CDR Reporting, Customer Reviews by: Phil Corbin

Gartner has listed Variphy as a leading Technology Provider for Unified Communications and Cisco UC Tools Solutions.

Gartner has listed Variphy as a leading Technology Provider for Unified Communications and Cisco UC Tools Solutions. Unified Communication customers were asked to provide in-depth feedback on Variphy’s Cisco CDR Reporting and Analytics software which was then rigorously vetted by Gartner (the world’s leading research and advisory company) to ensureContinue Reading >

Variphy CUCM Hacks

Posted on July 17, 2018 in: CUCM Hacks by: panicatthecisco

Variphy CDR Reporting and Analytics - Hacks

With the help of UC professionals, Variphy has become the de facto standard for CUCM reporting and it is for a very good reason. Variphy gives you access to data and details that would be extremely difficult, dare we say impossible to generate natively in CUCM. In no specific orderContinue Reading >

Kari’s Law, are you compliant?

Posted on March 5, 2018 in: CDR Reporting by: panicatthecisco

On February 16th 2018 President Donald Trump signed into law H.R. 582 a legislation better known as Kari’s Law that requires that all emergency callers are able to dial 9-1-1 directly from phones associated with multi-line telephone systems (MLTS) commonly found in hotels, offices and other enterprises. (Yes, this appliesContinue Reading >

How to alert for possible Toll Fraud

Posted on December 27, 2017 in: CDR Reporting by: panicatthecisco

Cisco CDR Toll Fraud

Toll fraud is long-standing issue that impacts many organizations telephony systems.  This illicit use of a telephony system to make calls, not necessarily long distance or international calls, is difficult but not impossible to combat.  In a Cisco VoIP environment you can use CUCM Class of Service, Cisco Native GatewayContinue Reading >

Unraveling the CDR data from CUCM to make it useful and accessible

Posted on November 29, 2017 in: CDR Reporting by: Variphy Team

Cisco CDR Reporting

Most Cisco UC clients who have made the decision to go with CUCM fail to realize the investment made.   Cisco was likely chosen because it is the most complete solution, but a lot of the data available tends to go unused.   Whether because the data is difficult toContinue Reading >

Winner of the Pennywise Halloween mask in Variphy’s Friday the 13th contest announced!

Posted on October 27, 2017 in: Contests by: Phil Corbin

Winner of the Pennywise Halloween mask in our ‘Friday the 13th’ contest!

Congratulations Matt Billmeier, the winner of the Pennywise Halloween mask in our ‘Friday the 13th’ contest! We can’t wait to see pics of you trick or treating with your new mask!

Cisco Live 2017 interview with Tim from Northwest Community Credit Union

Posted on August 14, 2017 in: CDR Reporting, Events by: Phil Corbin

CDR Reporting Cisco Live 2017

We sat down with Tim from Northwest Community Credit Union at Cisco Live 2017 to hear how he discovered Variphy and why it was chosen as their CDR Reporting and Call Analytics solution. The Challenge Tim was unable to easily read CDR files and figure out call logs at theContinue Reading >

IT Manager managing a large network

Posted on June 22, 2017 in: CDR Reporting by: Variphy Team

IT Manager Large Network CDR Reporting

This week lets talk about the IT Manager managing a large network, perhaps with global resources deployed. You have a difficult task, with so many hands involved in the management of your Cisco UC environment, many things can go wrong. And of course your infrastructure is critical to the successContinue Reading >

You’re an IT Manager on an Island

Posted on May 10, 2017 in: CDR Reporting by: Variphy Team

your island is growing and the IT department is understaffed

Ok, you’re an IT Manager and you’re managing not only Cisco UC infrastructure, but all the other network infrastructure and security that your company needs to function.  It’s critical for you that you can make the best possible decision in a timely manner.  If you’re in a small organization, you’reContinue Reading >

Let me introduce myself

Posted on April 21, 2017 in: CDR Reporting by: Variphy Team

Cisco CDR Reporting

Let me introduce myself, I am the sales guy who sees all the angles. You may be thinking, “great, last thing I want to do is deal with this guy”. But let me tell you why you’re wrong. You see, all I really need to know is what your roleContinue Reading >

Teaching Next Generation Youth Importance of CDR Analytics

Posted on April 15, 2017 in: CDR Reporting by: Dan Schmitt

Walt Disney once stated, “Around here, we don’t look backwards for very long… We keep moving forward, opening up new doors and doing new things because we’re curious… and curiosity keeps leading us down new paths”. Having the ability to educate students last week at Crete-Monee Middle School Career DayContinue Reading >

The Need for Variphy’s Call Analytics

Posted on March 21, 2017 in: CDR Reporting by: Dan Schmitt

The need for Variphy's CDR Reporting

Greetings from Variphy! My name is Dan Schmitt, a Systems Engineer at Variphy. I have been fortunate enough to be a part of this team for 1.5 years and came with an expansive understanding of Cisco Unified Communications, and more importantly Cisco call detail records (CDR). All together I’ve beenContinue Reading >

I hope I didn’t help get Diana fired…

Posted on March 2, 2017 in: CDR Reporting by: panicatthecisco

Just last week I spoke with Jamie, Admissions Manager at an Illinois based University.  Jamie had some concerns regarding a troubled call that was brought to her attention by Tammy, a seasoned Admissions representative.  It appeared that a prospective student was given wrong information regarding online registration, when he calledContinue Reading >

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