Over the last few months we have noticed an increase in license upgrades, many of our customers are looking to expand their total supported device quantities. We’ve learned that this is primarily due to the unprecedented changes resulting from COVID-19 (Corona Virus Disease). In an attempt to minimize the spread of this virus many organizations have been instructing their staff and team members to work remotely, they’ve begun building soft phones to keep everyone connected. With these changes call volumes are expected to drastically fluctuate, depending on the market type some might see a decrease in calling activity while others might experience higher than normal call volumes.
Variphy can help you understand how these changes are impacting your environment, with Variphy you can: