Category Archives: CDR Reporting

Measuring Cisco Collaboration User Adoption

Posted on September 18, 2018 in: CDR Reporting by:

So you successfully have your Cisco Unified Communications (UC)/Collaboration solution running smoothly now. You’ve migrated off your legacy PBX, managed to port over what users think is same internal dial plan, and have trained them on how to use most, if not all of, the features on that shiny newContinue Reading >

Gartner has listed Variphy as a leading Technology Provider for Unified Communications and Cisco UC Tools Solutions

Posted on September 9, 2018 in: CDR Reporting, Customer Reviews by:

Gartner has listed Variphy as a leading Technology Provider for Unified Communications and Cisco UC Tools Solutions.

Gartner has listed Variphy as a leading Technology Provider for Unified Communications and Cisco UC Tools Solutions. Unified Communication customers were asked to provide in-depth feedback on Variphy’s Cisco CDR Reporting and Analytics software which was then rigorously vetted by Gartner (the world’s leading research and advisory company) to ensureContinue Reading >

Kari’s Law, are you compliant?

Posted on March 5, 2018 in: CDR Reporting by:

On February 16th 2018 President Donald Trump signed into law H.R. 582 a legislation better known as Kari’s Law that requires that all emergency callers are able to dial 9-1-1 directly from phones associated with multi-line telephone systems (MLTS) commonly found in hotels, offices and other enterprises. (Yes, this appliesContinue Reading >

How to alert for possible Toll Fraud

Posted on December 27, 2017 in: CDR Reporting by:

Cisco CDR Toll Fraud

Toll fraud is long-standing issue that impacts many organizations telephony systems.  This illicit use of a telephony system to make calls, not necessarily long distance or international calls, is difficult but not impossible to combat.  In a Cisco VoIP environment you can use CUCM Class of Service, Cisco Native GatewayContinue Reading >

Unraveling the CDR data from CUCM to make it useful and accessible

Posted on November 29, 2017 in: CDR Reporting by:

Cisco CDR Reporting

Most Cisco UC clients who have made the decision to go with CUCM fail to realize the investment made.   Cisco was likely chosen because it is the most complete solution, but a lot of the data available tends to go unused.   Whether because the data is difficult toContinue Reading >

Cisco Live 2017 interview with Tim from Northwest Community Credit Union

Posted on August 14, 2017 in: CDR Reporting, Events by:

CDR Reporting Cisco Live 2017

We sat down with Tim from Northwest Community Credit Union at Cisco Live 2017 to hear how he discovered Variphy and why it was chosen as their CDR Reporting and Call Analytics solution. The Challenge Tim was unable to easily read CDR files and figure out call logs at theContinue Reading >

IT Manager managing a large network

Posted on June 22, 2017 in: CDR Reporting by:

IT Manager Large Network CDR Reporting

This week lets talk about the IT Manager managing a large network, perhaps with global resources deployed. You have a difficult task, with so many hands involved in the management of your Cisco UC environment, many things can go wrong. And of course your infrastructure is critical to the successContinue Reading >

You’re an IT Manager on an Island

Posted on May 10, 2017 in: CDR Reporting by:

your island is growing and the IT department is understaffed

Ok, you’re an IT Manager and you’re managing not only Cisco UC infrastructure, but all the other network infrastructure and security that your company needs to function.  It’s critical for you that you can make the best possible decision in a timely manner.  If you’re in a small organization, you’reContinue Reading >

Let me introduce myself

Posted on April 21, 2017 in: CDR Reporting by:

Cisco CDR Reporting

Let me introduce myself, I am the sales guy who sees all the angles. You may be thinking, “great, last thing I want to do is deal with this guy”. But let me tell you why you’re wrong. You see, all I really need to know is what your roleContinue Reading >

Teaching Next Generation Youth Importance of CDR Analytics

Posted on April 15, 2017 in: CDR Reporting by:

Walt Disney once stated, “Around here, we don’t look backwards for very long… We keep moving forward, opening up new doors and doing new things because we’re curious… and curiosity keeps leading us down new paths”. Having the ability to educate students last week at Crete-Monee Middle School Career DayContinue Reading >

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