In Variphy’s new release version 12.0, comes expanded functionality to provide reporting capabilities for Cisco Unified Contact Center (UCCX). One may ask, “why focus on the new data”? Well, it’s simple. First, To provide extra view into a data set that Variphy has lacked in the past. Having a standaloneContinue Reading >
NEW POST! Limitations of Cisco’s UCCX Reporting
Posted on August 15, 2019 in: UCCX Reporting by: Dan Schmitt
Unlimited CDR Data is in reach
July 8, 2019 in: CDR Reporting by: Phil Corbin
Using Cisco CAR will only get you so far when it comes to getting a clear picture of what you need from your CUCM data. You also may not be in compliance with corporate policies. If you’ve ever been asked for a report like adoption, capacity utilization, sales activity, callContinue Reading >
April Fools’ Day
March 29, 2019 in: CDR Reporting by: panicatthecisco
With only one weekend until the funniest day of the year have you thought of what pranks you’ll be playing on your coworkers? With time running out I thought I’d share 3 of my favorite practical jokes. Variphy is not just serious analytics, we’re a complete stack! Use our softwareContinue Reading >
CDR & Spreadsheets… 5 things to know!
March 15, 2019 in: CDR Reporting by: panicatthecisco
Cisco Call Detail Records (CDR) have a lot of data, very overwhelming if you ask me, and I have over 12 years of Call Analytics experience. A CDR is a comma delimited file that can easily be opened in a spreadsheet, but you’ll quickly realize how much data there isContinue Reading >
Measuring Cisco Collaboration User Adoption
September 18, 2018 in: CDR Reporting by: Variphy Team
So you successfully have your Cisco Unified Communications (UC)/Collaboration solution running smoothly now. You’ve migrated off your legacy PBX, managed to port over what users think is same internal dial plan, and have trained them on how to use most, if not all of, the features on that shiny newContinue Reading >
Gartner has listed Variphy as a leading Technology Provider for Unified Communications and Cisco UC Tools Solutions
September 9, 2018 in: CDR Reporting, Customer Reviews by: Phil Corbin
Gartner has listed Variphy as a leading Technology Provider for Unified Communications and Cisco UC Tools Solutions. Unified Communication customers were asked to provide in-depth feedback on Variphy’s Cisco CDR Reporting and Analytics software which was then rigorously vetted by Gartner (the world’s leading research and advisory company) to ensureContinue Reading >
Variphy CUCM Hacks
July 17, 2018 in: CUCM Hacks by: panicatthecisco
With the help of UC professionals, Variphy has become the de facto standard for CUCM reporting and it is for a very good reason. Variphy gives you access to data and details that would be extremely difficult, dare we say impossible to generate natively in CUCM. In no specific orderContinue Reading >
Kari’s Law, are you compliant?
March 5, 2018 in: CDR Reporting by: panicatthecisco
On February 16th 2018 President Donald Trump signed into law H.R. 582 a legislation better known as Kari’s Law that requires that all emergency callers are able to dial 9-1-1 directly from phones associated with multi-line telephone systems (MLTS) commonly found in hotels, offices and other enterprises. (Yes, this appliesContinue Reading >
How to alert for possible Toll Fraud
December 27, 2017 in: CDR Reporting by: panicatthecisco
Toll fraud is long-standing issue that impacts many organizations telephony systems. This illicit use of a telephony system to make calls, not necessarily long distance or international calls, is difficult but not impossible to combat. In a Cisco VoIP environment you can use CUCM Class of Service, Cisco Native GatewayContinue Reading >
Unraveling the CDR data from CUCM to make it useful and accessible
November 29, 2017 in: CDR Reporting by: Variphy Team
Most Cisco UC clients who have made the decision to go with CUCM fail to realize the investment made. Cisco was likely chosen because it is the most complete solution, but a lot of the data available tends to go unused. Whether because the data is difficult toContinue Reading >
Winner of the Pennywise Halloween mask in Variphy’s Friday the 13th contest announced!
October 27, 2017 in: Contests by: Phil Corbin
Congratulations Matt Billmeier, the winner of the Pennywise Halloween mask in our ‘Friday the 13th’ contest! We can’t wait to see pics of you trick or treating with your new mask!
