This week lets talk about the IT Manager managing a large network, perhaps with global resources deployed. You have a difficult task, with so many hands involved in the management of your Cisco UC environment, many things can go wrong. And of course your infrastructure is critical to the successContinue Reading >
NEW POST! IT Manager managing a large network
Posted on June 22, 2017 in: CDR Reporting by: Weston Nanini
You’re an IT Manager on an Island
May 10, 2017 in: CDR Reporting by: Weston Nanini
Ok, you’re an IT Manager and you’re managing not only Cisco UC infrastructure, but all the other network infrastructure and security that your company needs to function. It’s critical for you that you can make the best possible decision in a timely manner. If you’re in a small organization, you’reContinue Reading >
Let me introduce myself
April 21, 2017 in: CDR Reporting by: Weston Nanini
Let me introduce myself, I am the sales guy who sees all the angles. You may be thinking, “great, last thing I want to do is deal with this guy”. But let me tell you why you’re wrong. You see, all I really need to know is what your roleContinue Reading >
Teaching Next Generation Youth Importance of CDR Analytics
April 15, 2017 in: CDR Reporting by: Dan Schmitt
Walt Disney once stated, “Around here, we don’t look backwards for very long… We keep moving forward, opening up new doors and doing new things because we’re curious… and curiosity keeps leading us down new paths”. Having the ability to educate students last week at Crete-Monee Middle School Career DayContinue Reading >
The Need for Variphy’s Call Analytics
March 21, 2017 in: CDR Reporting by: Dan Schmitt
Greetings from Variphy! My name is Dan Schmitt, a Systems Engineer at Variphy. I have been fortunate enough to be a part of this team for 1.5 years and came with an expansive understanding of Cisco Unified Communications, and more importantly Cisco call detail records (CDR). All together I’ve beenContinue Reading >
I hope I didn’t help get Diana fired…
March 2, 2017 in: CDR Reporting by: panicatthecisco
Just last week I spoke with Jamie, Admissions Manager at an Illinois based University. Jamie had some concerns regarding a troubled call that was brought to her attention by Tammy, a seasoned Admissions representative. It appeared that a prospective student was given wrong information regarding online registration, when he calledContinue Reading >
CUCM CDR Call Analytics & Statistics Reporting
November 12, 2015 in: CDR Reporting by: Variphy Team
Call Scenarios & Statistic Data Reporting Using built-in and easy to select call scenario options, such as connected, not connected, answered, abandoned, transferred, voice mail, forwarded, long/short duration, video, and queued calls, call history reporting with Variphy Insight’s Call Analytics can now identify the following commonly requested analytics and keyContinue Reading >
Deleting/Resetting ITL, Trust List or Security Settings with Variphy Insight
August 27, 2014 in: Phone Macros, Remote Phone Control by: Variphy Team
Since the introduction of CUCM 8.0, the need to delete or reset ITL/Trust List settings on Cisco IP phones in bulk has been widely reported. Invalid or mismatched ITL/Trust List settings can impede many functions for Cisco IP phones, such as the ability to be moved and registered from oneContinue Reading >
Looking for a Better Cisco CDR Reporting Solution?
July 15, 2014 in: CDR Reporting by: Variphy Team
Why do Variphy users consistently say that they love our product? Maybe because we build what they request, delivered in a simple, easy to use format. You asked for enhanced Cisco CDR reporting, and now with Variphy 8, you have it. One of the biggest differentiators between Variphy and otherContinue Reading >